Privacy Policy

Who is responsible for your personal data?

Julia Kontogruni Ltd with tax number BG201604482 (hereinafter referred to as "we") is the controller of the personal data you provide to us and is responsible for it under the applicable data protection law.

Who has access to your data?

We never transfer, sell or exchange your data for marketing purposes to third parties. Data forwarded to third parties is used only to provide our services.

What is the legal basis for processing your data?

For each specific processing of personal data that we collect from you, we will inform you whether the provision of personal data is required by law or necessary for the conclusion of a contract and whether you are obliged to provide personal data, as well as what consequences are possible if you choose don't do it.

Where do we store your data?

The data we collect from you is stored within the European Economic Area ("EEA"), but may also be transferred to and processed outside the EEA. Any transfer of your personal data will be done in accordance with applicable laws.

For transfers outside the EEA, we will use the Standard Contractual Clauses and Privacy Protection for countries for which there is no adequate decision by the European Commission.

What are your rights?

Right of access

At any time, you have the right to request information about your personal data that we store. You can contact us, after which your personal data will be provided to you by e-mail.

Right of portability

When we process your personal data in an automated manner based on your consent or on the basis of an agreement, you have the right to receive a copy of your data in a structured, widely used and machine-readable format transferred to you or to another party. This only includes the personal data you have provided to us.

Right to rectification

You have the right to request correction of your personal data if it is incorrect, including completion of incomplete personal data. If you have an account on the site, you can edit your personal information on your account page.

Right to erasure

You have the right to delete any personal data processed by us at any time, except in the following situations:

• You are currently in the process of communicating with our employee to resolve your question
• you have an open order that has not yet been shipped or is partially shipped
• you have an outstanding debt to us, regardless of the method of payment
• if you are suspected of abuse or have abused our services in the past four years
• Your debt has been sold to a third party within the last three years or one year for deceased customers
• Your credit application has been rejected within the last three months
• if you have made a purchase, we will retain your personal data in connection with your transaction according to accounting rules.

Right to object to processing based on legitimate interest

You have the right to object to the processing of your personal data based on a legitimate interest. We will not continue to process your personal data unless it is demonstrated that there are compelling legal grounds for doing so that override your interests and rights or due to legal claims.

Right to object to direct marketing

You have the right to object to receiving marketing communications, including profiling and analysis for direct marketing purposes. You can opt out of direct marketing in the following ways:

• by following the instructions in any communication sent for marketing purposes
• by editing the settings in your profile

Right of limitation

You have the right to request that we restrict the processing of your personal data in the following circumstances:

• if you object to the processing on the basis of legitimate interest, we will restrict the processing of the data pending the result of the verification of the legal grounds.
• if you claim that your data is inaccurate, we must restrict processing pending the outcome of the verification of the accuracy of the personal data.
• if the processing is unlawful, you can object to the deletion of your personal data and request a restriction of its use instead.
• if we no longer need the personal data, but you need it to exercise or defend legal claims.

How can you exercise your rights?

We take the protection of personal data very seriously, which is why we have a customer service team to handle your requests in relation to the above rights. You can always contact them at kontogruni1@gmail.com.

Personal data protection officer

We have designated data protection officers to ensure that your personal data will always be processed in an open, fair and lawful manner. You can contact our Privacy Officer at kontogruni1@gmail.com.

Right to submit a complaint to a supervisory authority

If you believe that we are processing your personal data in an incorrect way, you can contact us. You also have the right to lodge a complaint with a supervisory authority.

Updating our Privacy Policy

We may update our Privacy Policy. The latest version is always available on our website. We will communicate any material changes to the Privacy Policy, for example the purpose of using your personal data, the identity of the controller or your rights.

Online purchase

Why do we use your personal data?

We will use your personal data to manage the online shopping process on our website, process your orders and returns of items through our online services and send you notifications about the delivery status or if there are problems with the delivery of your items.

We will use your personal data to manage your payments. We will also use your data to deal with complaints and warranty issues relating to the products.

Your personal data is used to identify you, to validate the legal age for online shopping, and to verify your address with external partners.

What personal data do we process?

We will process the following categories of personal data:

• contact information such as name, address, email and telephone number
• information and payment history
• credit information
• order information

Who has access to your personal data?

Your personal data that is forwarded to third parties is used only to provide the above services, for example to companies to validate your address, communication agencies to send order confirmation, warehouse companies and suppliers in connection with the delivery of your order. Payment service providers for your payment. Credit reference agencies for identification and credit checks and debt collection agencies.

Please note that many of these companies have an independent right or obligation to process your personal data.

What is the legal basis for processing your personal data?

The processing of your personal data is necessary to perform the service of managing and delivering your order.

How long do we store your data?

We will store your data as long as you have an active account on the website. After closing the account, your data will be deleted. We will remove all personal data from orders created 1825 days ago.

Direct marketing

Why do we use your personal data?

We will use your personal data to send you special offers, informational surveys and invitations via e-mail, text messages, telephone calls and regular mail.

To improve your experience on the website, we will send you relevant information, recommend products to you, remind you of items left in your shopping basket and provide you with personalized offers. All of these specialized services are based on your past purchases, items you've clicked on, and information you've sent us.

What personal data do we process?

We will process the following categories of personal data:

• contact information, such as email address, phone number and postal code
• gender (in case you choose to provide us with such information)
• what products and offers you clicked on
• shopping history

Who has access to your personal data?

The data forwarded to third parties is used solely to provide the services mentioned above, for example to media agencies and technical providers for distribution of marketing information in physical or digital format. We never transfer, sell or exchange your data for marketing purposes to third parties.

What is the legal basis for processing your personal data?

The processing of your personal data is based on your consent to receive direct advertising and marketing information. Except for promotional material by post and catalogs which will be sent to you based on our legitimate interest.

Right to withdraw your consent:

You have the right to withdraw your consent to the processing of your personal data at any time and to opt out of direct marketing. If you do, we will not be able to send you further direct marketing offers or any other information based on your consent.

You can opt out of direct marketing in the following ways:

• by following the instructions in any communication sent for marketing purposes
• by editing the settings in your profile

How long do we store your data?

We will retain your data provided for direct marketing until you withdraw your consent or delete your account.

My Account

Why do we use your personal data?

We will use your personal data to create and manage your personal profile and to improve your experience on our website.

We will provide you with the history and full details of your orders and you will be able to set your account settings (including preferences for special offers and marketing communications). We'll also provide you with easy ways to keep information such as contact details and payment information accurate and up-to-date. In addition, you will have the option to save the items in your shopping basket, as well as the option to rate and review the products you have purchased from us. In order to provide you with relevant item recommendations, we will process your navigation and browsing on our website, your shopping history and product reviews, as well as the data you have sent to us through your profile.

Who has access to your personal data?

The data forwarded to third parties is used solely for the provision of the above services. To optimize our website, we use agencies and tools for product analysis and evaluation.

What is the legal basis for processing your personal data?

The processing of your personal data from your account is based on the consent you give when creating your account. The processing of your personal data in order to provide you with relevant product information is based on our legitimate interest.

Right to withdraw your consent:

You have the right to withdraw your consent to the processing of your personal data at any time. If you do so, your account will cease to exist and we will not provide you with the above services.

How long do we store your data?

We will store your data as long as you have an active account. You have the right to close your account at any time. If you choose to do so, your account will cease to exist and will be considered inactive. We will retain your personal data in cases where this is required by law or if there is an outstanding legal dispute. Once your account is terminated, your data will be deleted.

Right to object to the processing of your data:

You have the right to object to processing of your personal data based on our legitimate interest by contacting kontogruni1@gmail.com. After that, your account will be deleted and we will not be able to provide you with our services.

Customer Service

Why do we use your personal data?

We will use your personal data to manage your enquiries, to handle complaints and product warranty questions, and to provide technical support via email, our chat function, by phone or via social media. We may also contact you if there is a problem with your order.

What personal data do we process?

We will process any data you provide to us, including the following categories:

• contact information such as name, address, email and phone number
• date of birth
• payment information and payment history
• credit information
• order information
• any correspondence on a given matter

Who has access to your personal data?

The data forwarded to third parties is used only to provide the above services.

How long do we store your data?

We will store your data as long as you have an active account on the website. After closing the account, your data will be deleted. After 1825 days from the date of the last order, your account will be automatically deleted.

Right to object to processing based on legitimate interest:

You have the right to object to the processing of your personal data based on our legitimate interest. We will not continue to process your personal data unless it is proven that there are compelling legal grounds for doing so that take precedence over your interests and rights or due to legal claims.

Development and improvement

Why do we use your personal data?

We will use your data to evaluate, develop and improve our services, products and systems for all our customers. For this purpose, we will not analyze your data on a personal level, and all processing will be carried out with pseudo-anonymous data. This includes performing analysis to make our services easier to use, such as changing the user interface to simplify the flow of information or highlight features commonly used by our customers on our digital channels and to IT systems are improved to increase security for our visitors and customers in general.

What personal data do we process?

We will process the following categories of personal data if you choose to provide it to us:

• customer number
• date of birth
• profile settings
• gender
• country

We will process the following categories of personal data if you have made a purchase:

• order history
• shipping information
• payment history

We will process the following categories of personal data related to cookies:

• click history
• navigation and browsing history

Who has access to your personal data?

Data forwarded to third parties is used solely to provide the above services. We use web traffic analysis companies to study the standard behavior of our customers on the Internet.

What is the legal basis for processing your personal data?

The processing of your personal data for the purpose of developing and improving our services and products is based on our legitimate interest.

How long do we store your data?

We will store your data as long as you have an active account on the website. After closing the account, your data will be deleted. After 1825 days from the date of the last order, your account will be automatically deleted.

Right to object to the processing of your data:

You have the right to object to processing of your personal data based on our legitimate interest by contacting kontogruni1@gmail.com. After that, your account will be deleted and we will not be able to provide you with our services.

Fulfillment of legal obligations

Why do we use your personal data?

We will use your personal data to comply with legal orders, court decisions and authorities' decisions. This includes using your personal data to collect and verify accounting data and comply with accounting reporting rules.

How long do we store your data?

We will retain your data for the period of time necessary to prevent and/or report potential fraud and other crimes.

Right to object to the processing of your data:

You have the right to object to processing of your personal data based on our legitimate interest by contacting kontogruni1@gmail.com. After that, your account will be deleted and we will not be able to provide you with our services.